ESFLOR LLC – Privacy Policy

Last Updated: 2026-05-14

1. Introduction
This Privacy Policy explains how ESFLOR LLC (“ESFLOR”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website or purchase our products. By using our website or placing an order, you agree to the practices described in this Privacy Policy.

2. Information We Collect
2.1 Personal Information We may collect the following personal data:
- Name
- Email address
- Phone number
- Billing and shipping address
- Company name and job title (if applicable)

2.2 Order and Transaction Information
- Products purchased and order history
- Payment-related information (processed securely by third-party payment processors)
- Invoices, quotes, and related business documentation

2.3 Technical and Usage Data
- IP address
- Browser type and device information
- Pages visited and navigation patterns
- Cookies and similar tracking technologies

3. How We Use Your Information
We use your information for purposes including:
- Processing and delivering orders
- Communicating about purchases or support requests
- Preparing quotes, invoices, and business documentation
- Improving our website, customer experience, and services
- Complying with legal, accounting, and tax obligations
- Sending important service-related notifications

4. Legal Bases for Processing (If Applicable)
Depending on your location, our legal bases may include:
- Contract performance: To process your order and provide services
- Legitimate interests: Improving operations and preventing fraud
- Legal obligations: Compliance with tax and regulatory laws
- Consent: When you voluntarily provide information or opt in to certain uses

5. Sharing Your Information
We do not sell or rent personal information. We only share information with:
- Payment processors (for secure payments)
- Shipping carriers such as USPS, UPS, our delivery team, or a customer’s chosen carrier
- IT and service providers who help us operate our systems
- Professional advisors or authorities when required for legal compliance

6. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, improve performance, and analyze traffic. You may disable cookies in your browser settings, but some website features may not function properly.

7. Data Storage and Security
We use reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of internet transmission or storage is completely secure.

8. Data Retention
We keep your personal information only as long as necessary to:
- Fulfill and support orders
- Maintain business and tax records
- Improve our services
- Resolve disputes
When no longer needed, information is deleted or anonymized where possible.

9. Your Rights
Depending on your jurisdiction, you may have rights such as:
- Accessing your personal data
- Requesting corrections
- Requesting deletion (subject to legal requirements)
- Restricting or objecting to processing
- Opting out of non-essential communications
To submit a request, contact us at support@esflor.com.

10. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the content, security, or privacy practices of those external sites.

11. Children’s Privacy
We do not knowingly collect information from children under 13. If you believe a child has provided personal data to us, contact us so we can remove it.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates become effective when posted on our website. Continued use of our services after changes are posted means you accept the updated Policy.

13. Contact Us
For questions about this Privacy Policy, contact:
support@esflor.com
(619) 698-6415